FAQ’s are frequent because they are important.
It’s a lot to read, but it’s important to know what you are getting.
You are based in quite a few places, how does this work?: The Hons live New York City and will soon be residents in San Francisco as well. Yes, two homes in each city! We take on weddings a strategic way so things are planned accordingly and smooth for traveling, so don’t worry — we got this whole thing figured out to make sure you’re covered with no travel issues. Chelsea + Rachel are based in Florida all year around. Stephanie is based in New York all year around. Ernie+Kristi are based in NYC for summer and Florida for winter. Tessa is based in NYC. However, Rachel + Tessa are always down to travel… they live for traveling! So they will fly to your wedding on a whim!
Associate Photographers/Videographer (Stephanie, Ernie + Kristi, Chelsea, Rachel + Tessa): We, The Hons, manage their schedules, respond to initial inquiries, handle the booking/payment process and the editing/delivery. We are the customer service and the squad is the artists. The reason why we have them part of the team is because of the demand for it! There’s only so many weddings that we, The Hons, can physically take on.. so we handpicked each one of them so that MORE couples can enjoy the “we give a shit” experience. They are the photographers/videographer come wedding day and The Hons take care of everything on the business end of things. Once you book them, we then CC’ whoever you chose into the emails for introductions 🙂
How do I know who will be my photographer? You can select who you want in the BOOK US form and we will tell you if they are available for your date.
Delivery Time: We deliver wedding photos within 3-4 weeks. Standard time in the industry is 6-12 weeks. We are pretty proud of this turnaround – who likes waiting long? #nobodyin2017. It’s not that we rush the editing, we just photograph correctly and do not depend on editing to make the image better. All of us here at The Hons Studio have our groove down for an efficient process.
Video Info: We deliver a 5-8 Minute Highlight Reel. Examples are under the “video” tab on the website. We also give you ALL THE RAW FOOTAGE of the entire ceremony, speeches, first dances + cake cutting (this RAW footage reel is about 1 hour long). As much we wish we could deliver video as fast as photo, it’s not possible. Video is actually 10x more time-consuming in the editing process. We have to watch all the footage, edit out the bloopers, sync audio, put clips together to tell the story properly, find the right music, etc. We deliver video within 10-14 weeks.
The Support Group (THE MOST EXCITING THING WE OFFER BESIDES AWESOME PHOTOS!): Once you decide to book us, Brittani adds you on Facebook. Then she adds you to a private FB group that has ALL of our couples in there! She post tips, suggestions, ideas on what’s best for photos, recommendations of other vendors (coordinators, cake, florist, etc). The other couples sometimes post in there seeking for advice from past couples who have already had their wedding. Example: “Looking for a cake within this X amount. Please comment some recs!” — stuff like that. We are very proud this support group we have going on for our clients and believe it’s a unique experience that we offer.
Do we get all of our photos? Absolutely! The only photos we do not deliver is mid-blinking, blurry or unflattering photos that we know you won’t have any desire to print/have. Our average delivery is 600-1,000 photos. But we do not put a cap on how many. Sometimes we deliver over 1,000 photos! It just depends on how long we are hired for and how much goes on come wedding day. We do not send you any RAW (un-edited) photos – you are hiring us for our editing style and trust that we send all the right photos.
How do you deliver photos? Online Gallery with full High-Resolution photos. No watermarks or logos will be on the photos. We give you a download code so you have full access to your pictures and you can share/print away.
Do you have past reviews from other couples? Yes we have over 100 reviews on Wedding Wire at then 48 more of them on The Knot! We don’t expect you to read them ALL but we know it’s important to see real client experience. —> Here is the link: https://www.weddingwire.com/reviews/the-hons-orlando/d50d1996f9d51521.html
How do we book? We send you the contract and the package you decide to book our invoicing program, ShootQ. It’s a $2,000 retainer and the balance is due 3 weeks before the wedding. Easy Peasy.
Do we meet with clients before booking? Since we book 75 weddings a year AND 55 engagement sessions, PLUS all the time we need for editing on the weekdays, and traveling like crazy and we have over 100 great reviews from past couples – we feel it is not necessary. One of the big reasons why our website is transparent is so you can know right away if we are the right choice for you. We also have The Support Group (which we are very active on) and engagement sessions to meet! Social media is another “get to know us” approach, too. We always do Instagram stories and Facebook LIVE so you can feel connected to our personalities so that we don’t feel like strangers to you. We will certainly keep in touch often and are always easy to get ahold of through email or phone call.
I read on your pricing page that you are open to talking about budgets: Can you elaborate? Money is never easy to talk about, but we strive to make it transparent and open communication. We are full-time photographers. We don’t have a 401k or health benefits that come with a corporate company. We have to pay for everything out of our own hard earned money/pocket. While we truly WANT to work with budgets (and we always try too!) – it’s just not always available because we have a “hard cost” in order to profit and stay in business. With that being said, here are some things that make it more likely to work with you if our pricing is not within your budget. 1) Having a wedding on a Friday or Sunday. 2) Having a wedding during “off” season (which is November-March) OR 3) Your wedding is last minute and around the corner (within 3-6 months).
Can we see a full gallery? Of course! When you inquire, we will be sure to send you some.